FAQs
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Did you know a tesla can work out significantly cheaper to rent than a petrol engine equivalent?
When considering the cost of renting a car, it's essential to look beyond just the initial rental price. Being the most efficient car in the world and fully electric, the Tesla Model 3, offers significant fuel savings. Charging can be free or complimentary at various locations such as shopping centres, wineries, hotels, Airbnbs and other places of accommodation, however, even the most expensive ultra-fast chargers cost no more than about half the cost of petrol or diesel. Compared to hiring a traditional internal combustion engine (ICE) car, this could represent a difference of $20 to $40 a day or $140 to $280 a week based on average daily mileage of 200 km.
Running costs are one thing but there is so much more to a Tesla. It's perhaps no surprise, that the best-selling car worldwide, regardless of fuel type or category is a Tesla.
Don't miss the opportunity to experience a Tesla and find out for yourself what makes it the best-selling car in the world.
FAQs
How much does it cost to charge an electric vehicle (EV)?
How much does it cost to charge an electric vehicle (EV)?
The cost of charging an EV can vary significantly, ranging from zero or free to about half the cost of refuelling an internal combustion engine (ICE) vehicle.
As with an ICE car, the exact cost depends on several factors, including how much you've been driving, the car’s efficiency, driving style, road and weather conditions and so forth. Unlike an ICE car, however, EVs offer various charging options that can differ in speed and cost. Another difference with an EV is that they are often topped up more frequently due to the convenience and ease of plugging them in, much like charging a smartphone.
Unlike liquid fuels which are measured in litres or gallons, electricity is measured in kilowatt-hours (kWh). For example, Tesla's Model 3 and Model Y cars have usable battery capacities ranging from approximately 49 kWh to 75 kWh, but a typical recharge may be anywhere from 1 kWh to around 30-45 kWh.
As mentioned, some charging options are free or more accurately they are provided as a complimentary service. Typical locations include shopping centres, hardware stores, restaurants, wineries and other businesses. If there is a charger provided you may also be able to charge, at no cost at your place of accommodation but even without a dedicated EV charger you can also charge the car from a regular household electrical outlet albeit at a slower rate of approximately 15 km per hour. You can typically add as much as about 25 or 30% overnight. By comparison, most of the free or complimentary charges provide charging speeds of 50-70 km per hour. Fast and ultra-fast chargers, such as Tesla Superchargers, can exceed charging speeds of 1,000 km per hour.
The cost of a recharge can range from zero (for free charging) to around $30 or more, with most Supercharging sessions averaging around $20.
Wouldn’t I be better off renting a car through a car rental company rather than through a car sharing platform?
Wouldn’t I be better off renting a car through a car rental company rather than through a car sharing platform?
Wouldn’t I be better off renting a car through a car rental company rather than through a car sharing platform?
The short answer is no. Car sharing generally costs less, is easier, more convenient, faster, safer, and less risky than renting a car. Here are just some reasons why:
A more convenient, streamlined process
Rather than having to wait at car rental counters or queue up at car rental car parks, car sharing is a much more streamlined process, bypassing the paperwork, manual check-ins, insurance upsell, and tedious inspections required by traditional car rental companies. In contrast, you can not only book our cars at your convenience, but you can also handle the entire process and pre-arrange all logistics using your phone, tablet or computer, and you can do so whenever it suits you best, saving time and minimising inconvenience.
A wider variety of vehicles to choose from
For example, there is not a single car rental company anywhere in Western Australia or probably anywhere else for that matter, that offers a Performance Tesla for hire. In contrast, we have two. We offer both a Performance Model Y and a Performance Model 3 you can book here. Similarly, I have not heard of any rental company offering Teslas with the ‘Full Self-Driving’ or FSD capability software. In contrast, we have two you can book here. By the way, as is the case with pretty much all Teslas. all our cars have the Autopilot feature. Additionally, there are no rental companies with roof sunshades on their cars. Both of our Model Y cars come with retractable sunshades for the glass roofs, one is manually operated and the other is electric.
You get the car you book
As popularised by the now famously funny Jerry Seinfeld scene, car rental companies are good at taking reservations but not that great at keeping them. While a car sharing booking is not a 100% guarantee you’ll have the car you booked, for example, the car could be undergoing repairs or detailing from a previous booking, the chances you get the car you booked are probably orders of magnitude higher than with a car rental company.
https://www.youtube.com/watch?v=6m_DeR_n72E
More flexible pick-up and drop-off locations
While car rental companies are confined to only a couple of locations where you can pick-up and return the car, not only can we deliver and pick-up our cars to and from most public locations such as airports, shopping centres, or train stations, but you may be able to pre-book your place of accommodation, home or place of work. You may also be able to pre-arrange one-way trips where you pick-up the car from one location and return it at another. This not only saves time but also the hassle with having to navigate unfamiliar areas. (Please note, although it’s rare when we can’t meet a delivery or pick-up request at a particular time, deliveries can be subject to availability.)
Access to the app
Having access to the Tesla app significantly enhances the convenience of using a Tesla. When renting a car from a traditional car rental company, you won’t be given access to the app and hence you’ll be missing out on the full Tesla experience. The app elevates convenience to another level, merging your interaction with the car into a seamlessly integrated digital environment. It gives you a greater sense of control and connection to the vehicle, allowing you to remotely monitor and adjust your vehicle's charging, ensuring it's ready when you are. The app also allows for remote climate control adjustments, letting you precondition the cabin. Getting into a cool car on a hot day or a warm car on a cold winter's morning offers a luxury and simple pleasure, where your comfort is perfectly adjusted to meet the whims of the weather. Additionally, with Bluetooth entry, there are no keys or fobs to lose, and with features like remote unlocking, sending your car's location, or honking to locate your shared car, all enhance the experience, making vehicle management seamless and efficient from the convenience of your smartphone.
Local knowledge and a personalised experience
When you share a car via a car sharing platform you will usually be dealing with the vehicle’s owner or their representative who are not only intimately familiar with the car, but they live in the same city and state and can provide advice about charging locations, provide the correct charging cables, suggest accessories for longer road trips and so on. You are also welcome to ask questions about the car, charging or most other things you may need help with leading to a more personal experience.
Community and Reputation
Peer-to-peer car sharing services rely on user reviews and ratings, creating a community-driven accountability system. When sharing a car through a car sharing platform, you will be typically dealing with the owner sharing their personal or business car reducing the likelihood of poorly maintained rental vehicles.
Confidentiality and discretion
We have had public figures, government ministers, officials, dignitaries, CEOs of multinational companies, as well as celebrities and television personalities in our cars. We therefore understand the value of confidentiality and discretion.
I heard all sorts of scary things about EVs. Would I be better with a traditional petrol or diesel car?
I heard all sorts of scary things about EVs. Would I be better with a traditional petrol or diesel car?
The vast majority of Tesla owners agree that driving, using and charging their cars is simpler, more convenient and far superior compared to internal combustion engine vehicles.
However, this perspective contrasts with the opinions of non-EV and non-Tesla drivers, which are usually based on second hand information often influenced by mass media, social media, or other vested interests.
We would say there is a reason why the Tesla Model Y was the best-selling car of any fuel or car type globally in 2023. The Model 3 also made the top 10 and the Model Y is again set to be number one in 2024 with the Model 3 not far behind. If you have never driven a Tesla, you can listen to the often misguided or misinformed opinions of others or you can form your own first-hand insight.
To form your own informed opinion based on firsthand experience, we recommend starting with an open mind and giving yourself enough time with the car to get used to what will at first feel like new technology.
It's much easier and simpler to drive a Tesla than an internal combustion engine car and anyone with a valid driver’s license should eventually be able to figure out how to drive the car on their own, however, we recommend opting for our complimentary orientation which will save time and make the whole process much easier.
For most people, it takes approximately 30 to 40 minutes to get used to the single-pedal driving style. After 3 to 5 hours of city driving, it should start to be instinctive. It may take a few more days for it to feel completely natural and for you to become comfortable with enabling the driver assistance features, getting a feel for charging and to discover the car's many voice commands and other hidden features.
If you are just EV curious, or if you are considering buying a Tesla or another EV, feel free to try before you buy. Some people chose car sharing for two or three months before buying their first EV, but we recommend at least a week to give yourself sufficient time to understand the car and see how it fits in with your own circumstances and lifestyle.
By giving yourself enough time with the car, you can develop a well-informed opinion and reach your own conclusions based on the experience which ultimately matters most, your own.
How long should I rent a Tesla for?
How long should I rent a Tesla for?
If you're curious about electric vehicles (EVs) and have never driven a Tesla before, seven consecutive days may be sufficient to provide an understanding of what may initially seem like an entirely new technology.
We typically recommend a minimum of one week because there are numerous aspects of a good EV, such as a Tesla, that significantly differ from traditional internal combustion engine (ICE) cars. It takes some time to experience these unique features for yourself, but one thing we can confidently say is, you’ll be glad you did. For instance, even though you can disable the 'Hold' mode and opt for 'Creep' or 'Roll' (though the latter is not recommended), it will take approximately 30 to 40 minutes to become even somewhat comfortable with the novel sensation of 'single-pedal driving.' We encourage you to persist because it typically takes another 3 to 5 hours of city driving to get used to it and then several more days before this newly acquired skill becomes automatic or instinctive and feels completely natural. Once you reach that point, however, you won’t want to go back to driving an ICE car, because once you go back, the experience will feel unnerving, as if the car constantly wants to surge forward, uncontrollably.
Once single-pedal driving becomes second nature, you may consider exploring the 'Autopilot' capability feature. Our founder Pete as well as a few other Tesla owners have used Autopilot to drive a Tesla all the way around Australia, covering 13,600km along their journey. Manual driving accounted for less than a couple of hundred kilometres, during this trip, however, it's important to understand that the Australian version of Autopilot is currently intended for use only on major roads, such as highways and freeways with clear white markings, no road works and clear visibility. Furthermore, the driver must remain attentive as they continue to always be 100% responsible for the vehicle at all times. (The new version is expected to be available in Australia by early to mid-2025.)
If you are just EV curious, or if you are considering buying a Tesla or another EV, feel free to try before you buy. Some people chose car sharing for two or three months before buying their first EV, but we recommend at least a week to give yourself sufficient time to get used to the car and to appreciate the many conveniences of a good EV, to get a feel for the car’s range, understand charging, and experience how the car fits in with your particular circumstances and lifestyle, and/or that of your close ones.
I’ve never driven a Tesla before; will I be able to drive it?
I’ve never driven a Tesla before; will I be able to drive it?
Contrary to popular opinion, with no gears and the option of single-pedal driving (a feature reminiscent of golf carts), a Tesla, can in fact be simpler and easier to operate than a traditional car. While most individuals can figure out how to drive and operate the car on their own, the process becomes significantly more efficient with some initial guidance.
If you've never driven a Tesla before, we have a couple of options to ensure you're well-prepared. We can recommend short instructional videos for your convenience; however, we also offer a personalised handover which includes a complimentary orientation or induction. During this session we’ll aim to cover essential aspects such as safety, a walk-through the car's basic features and functions, guidance on how to safely operate Autopilot (an optional feature entirely at the discretion of the driver), and information on where and how to charge the vehicle. During this session, you'll also have the opportunity to ask any questions you may have.
Where can I pick up the car from, and is delivery an option?
Where can I pick up the car from, and is delivery an option?
Our cars can be picked up from Joondalup or we may be able to deliver the vehicle to a pre-arranged public location such as the airport or even to your house or other accommodation, or place of business. For 5-day or longer rental periods, we currently offer free drop off and pick-up to and from the Perth airport and most suburbs north of the river and within the inner metropolitan area, alternatively we can deliver to other destinations for a reasonable fee. If you need to return the car at a different location from the pick-up point, this may also be pre-arranged at the time of your booking.
Is there a difference between how I am expected to treat a Rental Car versus a Car Share vehicle?
Is there a difference between how I am expected to treat a Rental Car versus a Car Share vehicle?
The terms 'car rental' and 'car share' are often used interchangeably, but there are significant distinctions. Car rental typically refers to large, often multinational enterprises with hundreds or even thousands of rental cars. These vehicles are treated like traditional rental cars and are frequently returned in a messy and dirty condition. This practice is acceptable because such companies employ specialised car cleaners whose job is to clean up after you.
Car sharing operates on a different, more exclusive principle. As the name implies, it involves sharing an individual's personal or business car. This is usually a smaller-scale operation, often managed by one or two owners who share out one, two, or a handful of cars. Renters are also referred to as guests and owners as hosts. The benefits of car sharing are many, including lower costs, a wider range of cars, increased flexibility, delivery and return to a pre-arranged location, access to the car’s app, and a personalised service, among many other advantages. (For example, in our case, Pete is an Independent Energy Consultant with over 12 years of experience who can help with the purchasing of electric vehicles whether for personal use, business, or a fleet of vehicles. He is also more than happy to help with charging equipment, solar PV, stationary battery energy storage (BESS), commercial grid electricity and other commercial or industrial energy solutions.)
In a carsharing scenario, there's also a significant difference in etiquette compared to traditional car rental services. Understanding these differences is key to a positive experience and maintaining good standing within the car sharing community. For example, when renting a car from a large multinational, it's generally acceptable to charge the vehicle as and when you wish, bring in sand from the beach or eat a takeout meal inside the vehicle, leaving behind rubbish and greasy fingerprints. In a car sharing situation, however, such behaviour is considered disrespectful and may lead to poor ratings, negative reviews and additional cleaning, detailing and charging fees.
If you tend to be less careful with vehicles, expecting to hand them over messy and dirty, traditional car rentals from major companies may better suit your needs. However, car sharing can be an excellent option if you treat the car as if you had just purchased a new Tesla yourself, looking after it, charging it appropriately, and keeping it clean and tidy. If this is you, you'll love car sharing and you’ll receive 5-star ratings and glowing reviews making it cost-effective, convenient and easy to share a car again in the future.
What’s the difference between an LFP and an NCA battery?
What’s the difference between an LFP and an NCA battery?
LFP (Lithium Iron Phosphate) and NCA (Nickel Cobalt Aluminium) are different types of lithium-ion batteries, each with distinct advantages and disadvantages. In an everyday situation, their key difference lies in different ways of charging the batteries:
Applicable to both LFP and NCA batteries:
• Please avoid discharging to below about 25%
• Always try to keep the charge level above 20% because some of the car’s features will shut down if the battery falls below 20%
Applicable to LFP batteries only:
• Can be safely charged to 100% daily
• May remain at a 100% charge for extended periods of time
Applicable to NCA batteries only:
• Recommended daily charging limit is 80%
• Only charge above 80% if required, such as on long road trips outside the metropolitan area
For longer trips requiring a higher charge:
• Begin driving within 5, 10 or 15 minutes of reaching your required charge level
• When the battery level is above 80%, the car should be driven, not parked
• Do not leave the car plugged in or parked for longer than 10 or 15 minutes once it has finished charging
• With the combination of fast DC chargers on the WA EV Network and Tesla’s Superchargers on average about 200 km apart, even longer road trips, should rarely necessitate charging to 100%, therefore, if charging above 80%, only select the required charge level between 80% and 100% to reach the next charger with 25% or more
For more pros and cons please refer to the table below:
How do I determine the battery type in my car?
How do I determine the battery type in my car?
All cars featured on this website clearly show the battery type, but once you’re in the car, the easiest and most straightforward way to tell, is to have a look at the ‘Charging’ page on the car’s user interface screen. (For instructions on how to find the ‘Charging’ page, please see further below.)
A car with an NCA battery will have ‘Daily’ and ‘Trip’ makings underneath the green charge level slider. An LFP battery will not have these markings.
Prompt to keep the charge level at 100% on an LFP battery.
Prompt for a ‘One-Time Charge’ on an NCA battery.
Can’t find the ‘Charging’ page?
The quickest way to pull up the ‘Charging’ page, is to press on the battery icon at the top of the screen.
Battery icon indicated by the red circle. Please note, if you press too far to the left, you’ll lock the doors but if you press too far to the right, you’ll toggle the percentage / mileage indicator.
Alternatively, you can also press on the car icon in the bottom right of the screen and then select the ‘Charging’ page in the menu.
Car icon in the bottom right of the screen.
‘Charging’ page selected in the menu.
How do I charge a Tesla?
How do I charge a Tesla?
Most EVs and any Tesla can be charged from a regular household power outlet. In many situations, this is usually free or complimentary and it’s also the most convenient way to charge. Even though it is the slowest form of trickle charging, it can still add about 2.4kW or 15 kilometres per hour, which means that you can generally add as much as about 25 or 30% overnight. Depending on the model, for most Teslas, that can typically represent approximately 75km – 150km of added range. For perspective, an average Australian car drives about 35 to 40km per day, however, this can be substantially higher with hire cars, especially when used on holidays or business trips.
There are two other main forms of charging, AC and DC (alternating or direct current). AC charging can also often be free or complimentary at shopping centres, wineries, hotels and other destinations. All Model 3 and Model Y Teslas will AC charge at 11kW or about 50 to 80 kilometres an hour. This can either be done using the cable tethered to the charger or using the light blue Type 2 or Mennekes cable usually supplied in the front boot or frunk of the car.
DC charging is most appropriate for fast top-ups during road trips, making it ideal for enroute charging, especially when compared to longer, destination-based stops. A good example are the WA EV Network chargers which are located on average about 200 kilometres apart and span the entire coast of Western Australia. The network also extends to Kalgoorlie and throughout the south-west of the state. To operate these chargers users can download the Chargerfox app and set up an account and payment method on their iPhone or Android device. The grid-connected chargers found on Synergy’s portion of the network (see map below) can charge at a maximum rate of 150kW with one car connected per charger or 75kW with two cars connected to a single charger. It’s possible to add up to about 200 kilometres of range in just 20 minutes using the grid-connected Kempower chargers. The off-grid sites mainly found in remote areas have a maximum power output of 50kW which can add up to 200 kilometres in about 35 minutes.
There are now also eight Tesla Superchargers in Western Australia including two in Perth, with one at Karrinyup Shopping Centre and the other at the Port Coogee Village Shopping Centre. Tesla Superchargers are the fastest and most reliable ways to charge a Tesla. You can recover up to 275km of range in just 15 minutes, as they can exceed charging speeds of 1,000 km per hour.
As the charging is linked to the car, there is no app, RFID card, or any other payment method required. You can simply plug-in the car and charge. The charging fees from all Tesla chargers are automatically deducted from the owner’s credit card and then on-billed to the guest at the end of the trip via the carsharing platform.
There are several ways to locate a charger. The more reliable chargers including all Tesla chargers are available on the touchscreens fitted in all Tesla cars. Alternatively, most if not all public EV chargers can be found on the Plugshare website. There is also a Plugshare app which can be downloaded to your iPhone or Android device. Additionally, Tesla charger locations can be found on Tesla’s website, through the in-car touchscreen or in the Tesla app.
For an updated version of this map see: https://www.synergy.net.au/Our-energy/Projects/WA-EV-Network
Will the car I rent be insured?
Will the car I rent be insured?
The car sharing platform will typically give you the option to choose your level of cover. It is a requirement for our guests to opt for at least the Minimum Protection Plan. We also feel we have a duty of care to inform our guests about excess insurance. As an example, rentalcover.com extends coverage to include excess or deductible payments and items not covered by the minimum Protection Plan, such as windscreen damage, tyre punctures, wheel rim scrapes, smaller dents and scratches to the bodywork, and other minor but potentially costly items, to name just a few.
What are my insurance options, and which option is best?
What are my insurance options, and which option is best?
Firstly, due to legal reasons, we as hosts, cannot and do not provide any insurance advice. Notwithstanding this legal limitation, we can pass on factual information and the experiences of our previous guests.
The car sharing platform will typically give you the option to choose your level of cover. It is a requirement for our guests to opt for the at least the Minimum Protection Plan. We also feel we have a duty of care to inform our guests about excess insurance.
Guests often presume that if anything goes wrong while they are in possession of the car, the most they will be liable for is the amount of the excess or deductible payment, however, this can be far from the case. While the protection plans and similar products provided by car sharing platforms may cover many important and useful items, especially big-ticket accidents such as a complete write-off, their numerous exclusions as well as the excess amount, mean that when something goes wrong, guests are often shocked to find they’re not covered. While no insurance policy or similar products will cover absolutely everything, the protection coverage provided by car rental companies and car-sharing platforms can be quite limited.
We therefore feel it is our duty of care to inform our guests about supplementary third-party excess insurance options, such as rentalcover.com which is designed to protect you, our guest. Furthermore, on more occasions than one would imagine, our previous guests have been very thankful for having this coverage. They have found the combination of the carsharing platform’s protection plan as well as rentalcover.com provided them with piece of mind and they considered it a worthwhile service that was good value for money. Please note, even though it is separate, being an excess insurance product, rentalcover.com is invalid on its own, as it is only valid in conjunction with the carsharing platform’s protection plan or similar products. Most of our guests have opted for a combination of the Minimum Protection Plan plus rentalcover.com. One way to think about it as two separate halves that form a whole.
In case you are wondering, we have no relationship with rentalcover.com, financial or otherwise. In other words, we do not receive any financial inducements or any other benefits when guests take out a policy. Based on the feedback from our guests, we just know it to be a beneficial service which our clients have found valuable and were ultimately very glad they had in place.
I’ve already taken out protection cover, do I need any other policy?
I’ve already taken out protection cover, do I need any other policy?
The level of cover you take out is completely your choice, that said, you may be interested to know the following. Firstly, the cover from the car sharing platform, is an important part of your overall coverage, and rentalcover.com effectively covers most things under the excess or deductible amount, as well as the deductible or excess payment itself in addition to some other items excluded by the platform cover.
The best way to think about it is as two separate parts that make up the one whole. Firstly, rentalcover.com is a supplementary insurance product which while separate from any other product is only valid in conjunction with a current Protection Plan or insurance policy provided by the car sharing platform. In other words, as a supplementary insurance product, rentalcover.com is not valid without the platform insurance or Protection Plan.
The insurance or protection plans offered by car sharing platforms either explicitly exclude coverage or they simply don’t include cover on items such as:
Mechanical damage,
Interior damage,
Windscreens,
Tyre punctures,
Wheel damage or scrapes also known as rim rash,
Excess/deductible payments, and
Effectively any other minor but potentially costly items which cost less than the excess amount.
While rentalcover.com does not cover everything, no policy does, they cover most of the items mentioned above and excluded by the products offered by car sharing platforms and car rental companies. Additionally, they should cover:
Towing,
Theft,
Fire,
Not just multiple persons but also single person accidents,
Vandalism and so on.
I’m a good and careful driver with an exemplary track record who has never had an accident, so why would I need insurance for the few days I drive the car?
I’m a good and careful driver with an exemplary track record who has never had an accident, so why would I need insurance for the few days I drive the car?
For several reasons, it can be a mistake to equate car sharing with driving your regular car. Similarly, it can also be a mistake to equate the car sharing coverage to the insurance you may or may not have for your personal car.
Firstly, you will be driving someone else's car rather than your own, a car that is unfamiliar to you, in an unfamiliar environment, at different times of the day and out of your usual routine. This results in an exponentially higher chance of damage to the vehicle even for highly experienced and careful drivers. In fact, even experienced Tesla drivers who have been accident-free for decades have sustained damage to our cars, and they were very thankful that they had rentalcover.com
Furthermore, regardless of how good a driver you are, damage can occur in situations beyond your control, such as when the vehicle is parked in a car park or on the side of a road. Additionally, the damage may not be your fault, such as when another driver makes a mistake, is inattentive, or is under the influence of alcohol.
In situations such as these and others, having a base policy as well as supplementary third-party insurance like rentalcover.com can provide you with peace of mind and additional protection. As the saying goes, nobody plans to have an accident.
I already have car rental coverage through my credit card or travel insurance, won’t I just be doubling up?
I already have car rental coverage through my credit card or travel insurance, won’t I just be doubling up?
While your credit card or travel insurance policy may offer coverage for 'car hire' or 'car rental', it's important to read the fine print, as these policies often do not specifically cover car-sharing services. The policy documentation may either explicitly exclude car sharing or it will most likely not be addressed in the Product Disclosure Statement, terms and conditions or other documentation, therefore, when it comes time to make a claim you may find yourself without cover and personally liable for any damage. Rentalcover.com covers carsharing through most if not all the well-known car sharing platforms.
Why doesn’t my credit card or travel insurance cover car sharing?
Why doesn’t my credit card or travel insurance cover car sharing?
The insurance industry, which dates back to ancient times (around 3,500 BC), is not known for being particularly fast-moving or innovative. It is often held back by its conservative nature and cautious approach to innovation. This inertia and the usual industry lag, means the sector has been slow to adapt to newer, more evolved concepts like car sharing. Many insurance companies, particularly those with older policies, haven't fully caught up with the concept much less the nuances of car-sharing arrangements.
For example, even from our end, as hosts and owners of the cars, we have had trouble getting most insurance companies to understand what car sharing is, not to mention have them cover our vehicles. Frustratingly, they often get carsharing mixed up with ridesharing which they have only begun to understand and cover in the last couple of years.
While car sharing in its modern, tech-driven form has only been around for the past 10 to 20 years, car rental companies have been operating for over a century. The long-established history of car rental means that insurance companies have had decades to familiarise themselves with it, and thus, most existing policies were written with traditional car rentals in mind, not newer car sharing models.
You’re welcome to ask your credit card issuer or travel insurance provider why car sharing isn’t covered, but a word of caution: if someone says it is covered, ask for written confirmation, such as where it's specifically stated in the policy’s Product Disclosure Statement (PDS), terms and conditions and other documentation. We’ve encountered instances where guests were verbally assured that car sharing was covered, only to have their claims denied because the policy specifically applied to car rentals, with car sharing either not mentioned or specifically excluded. Always check the fine print to avoid any surprises.
We will have more than one person driving the car will they also be covered?
We will have more than one person driving the car will they also be covered?
To be covered under both the platform cover and rentalcover.com, any additional drivers must meet any age restrictions, hold a valid and full driver’s license and be registered as ‘Additional Drivers’ on the car sharing platform and be listed on the car sharing agreement. You may need to inform rentalcover.com of the additional drivers' names, pursuant to the terms of your policy. Age restrictions may also apply.
Can’t I just wait to see how I go and take out the policy when I need it?
Can’t I just wait to see how I go and take out the policy when I need it?
This is not how insurance or any other protection cover works. You need to have a policy or Protection Plan in place well before your rental period begins. In the case of rentalcover.com you will need to take out and pay for the policy at least several hours prior to the start of your booking period. From experience, the day when your booking starts is usually one of the busiest days of your trip and it’s therefore easy to forget about insurance or have it skip your mind. It could therefore be best to take out rentalcover.com at the time you make the booking.
If I take out both the cover provided by the car sharing platform as well as excess insurance, will I be completely covered for absolutely everything?
If I take out both the cover provided by the car sharing platform as well as excess insurance, will I be completely covered for absolutely everything?
No policy or a combination of policies cover everything in all situations. Both the platform cover as well as rentalcover.com have a list of exclusions such as driving the car anywhere other than a sealed road. To reiterate, driving the car off-road or on an unsealed road will void all and any protection coverage. For more information, please refer to the rentalcover.com Product Disclosure Statement, your car sharing agreement and any other associated documentation.
Are you pushing insurance as an upsell because you get a kickback or other monetary benefit?
Are you pushing insurance as an upsell because you get a kickback or other monetary benefit?
We do not have any affiliation or any other relationship with rentalcover.com financial or otherwise. We do not receive any kickbacks or any other financial incentives as a result of informing you about any insurance product or policy. The reason we bring it to our clients’ attention is because we care about our guests and on too many occasions, we’ve seen how thankful our guests were for having it in place. Interestingly, we found that the guests who initially resisted it the most were the ones who needed it the most.
What if I damage the car?
What if I damage the car?
In the unfortunate situation where anything goes wrong it is the guest's responsibility to report any damage to the owner and host as soon as possible. The insurance or Protection Plan you took out through the car sharing platform should cover most larger items, however, an excess amount, also known as a deductible, will be payable. If you took out excess insurance such as rentalcover.com you can claim back the excess amount and many other items excluded by the platform cover such as punctured tyres, windscreens, damaged wheels and so on.